Help center
How can we help?
Browse the common topics, read a guide, or reach a human — whatever’s fastest for you.
Common questions
Quick answers
How do I create a QR code?
Pick a type (like Website, PDF or Menu), add your content, design it with your colours and logo, then download a print-ready file. Dynamic types also give you a hosted page and scan analytics.
Can I change a QR code after I print it?
Yes, if it’s a dynamic code — edit the destination or content any time and every printed code updates. Static codes can’t be changed once printed.
Do my codes expire?
Static codes never expire. Dynamic codes keep working while your account is active — we don’t silently pause them. See the do-QR-codes-expire guide for details.
How do I track scans?
Every dynamic code records scans, unique visitors, location and device in your dashboard, and you can export to CSV or add GA4/Meta pixels.
What size should I print my code?
The rule of thumb is minimum size ≈ scan distance ÷ 10. Our size guide has exact figures for cards, flyers, posters, packaging and more.
How do I contact support?
Email us from the contact page and a real person will help — most common answers are also in the guides below.
Can't find it here?
The guides go deeper than these quick answers — how QR codes work, print sizing, scan safety and expiry are the four most-read. Every QR type page also ends with its own FAQ covering questions specific to that type. If the answer genuinely is not on the site, contact us with the details and we will answer directly — and usually add the answer here for the next person.
Still stuck?
Email support and we’ll sort it out.